Privacy Policy

Location data privacy

EHO Health Care Privacy Notice

EHO Health Care is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information?

Information about EHO

In this privacy notice, references to “EHO”, “EHO Hospitals”, “EHO Ambulance”, “we” or “us” or “our” are to Chyawan Ayurveda Health Care Pvt. Ltd. (a company incorporated under the laws of India) and its parent company and its subsidiaries (the “Shri Chyawan Group”).

Depending on where and how you interact with us (e.g. by using our Application or by walking into one of our Partner accommodations) different Hospitals, Ambulance and Clinic within EHO will process your information. You can find out more about the EHO that handle your information, including which company makes decisions about how your information is handled, by contacting us.

Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, phone, walk-ins to EHO branded hospitals/clinic, appointment booking an EHO branded hospitals/clinic/Dr. via a third party user, etc.).We may give you additional privacy notices if required for specific interactions.

This privacy notice applies to individuals who enquire about, purchase or make use of our product and services, such as when a user signup with EHO, modifies her/his account, makes an appointment/booking (whether through our app, website, in person or via any other way), requests on-demand services, contacts customer support, stays at EHO-branded hospitals/clinic/Dr. or otherwise communicates or interacts with EHO.

It describes how we handle your information, regardless of the way you contact us channel (e.g. app, website, phone, walk-ins to EHO branded hospitals/clinic, appointment booking an EHO branded hospitals/clinic/Dr. via a third party user, etc.).Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app, we may explain how that functionality uses your information.

EHO’s website and app is not aimed at children, and we do not allow children to book any appointment in hospitals or ambulance without a responsible adult. This privacy notice is therefore not aimed at children. If you provide us with information about your children, it is processed as described in this notice.

If you have any questions about this, please contact us.

Ways in which we obtain personal information

We obtain personal information from you and from others who book hospitals/ambulance for you.Where you provide us with information about other individuals (e.g. the names of others who you will take at the hospitals you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), via our websites, via our apps, via post, via social media or face to face e.g. in our EHO branded hospitals/clinic.

We also obtain your personal information from third parties such as:

Categories of personal information

We process two categories of personal information about you and/or, where applicable, others whom you have booked hospitals/ambulance for, namely:

Purposes and lawful grounds of our processing personal information

We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below.

We process standard personal information about you on the basis that it is:

>In our or third parties’ legitimate interests:

We process special category information because:

Legitimate interests

Marketing and Preferences

We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the “unsubscribe” link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at support@ehohealthcare.com to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at support@ehohealthcare.com.

Analytics and Advertising Services Provided by Others

Third parties provide us with audience measurement and analytics services that analyses your online interactions (both with the EHO and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings.

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement.

Sharing your information

We share your information within the EHO, Shri Chyawan Group and with others who help us provide services to you . We also share your information in accordance with the law. For more information on whom we share your information with, please expand this section.
We share your information for the purposes set out in this privacy policy, with the following categories of recipients:

Where we share your personal information, appropriate protections will be in place to protect your personal information as required by data protection laws.

Transfers outside of your country

EHO uses global information systems. As a result, EHO transfers your personal information to a country outside of your country, including to India and Others, for the purposes set out in this policy. EHO takes steps to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws.

Retention Period

We retain your personal information in accordance with EHO’s records retention policies. However, there may be circumstances that mean we must retain your personal information for longer (e.g. if you make a claim in relation to an appointment/treatment).

We retain your personal information in accordance with EHO’s records retention policies.
In order to determine how long it is necessary to retain your personal information, we calculate retention periods in accordance with the following criteria:

Your rights

Data protection laws in the EEA and some other countries provide individuals with rights in relation to the information that EHO holds about them on some computer and paper records. These include rights to access, correct, delete, restrict the use of, object to the use of, port to another person, and withdraw consent to the use of, your information. Exceptions may apply to these rights.

The data protection laws in the EEA and in some other countries provide individuals with the following rights:

These rights may not apply in all cases. If we do not comply with your request, we will explain why. In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If you would like more information about your rights or to exercise any of your rights, please contact support@ehohealthcare.com.

Cancellation Policy

Ambulance drivers are expected to represent EHO Ambulance and themselves in a responsible, ethical and reasonable manner when providing riders with safe and efficient ride services.

To ensure a strong driver performance rating and to avoid warnings or temporary off-roading from the EHO platform, it is critical for drivers to understand their obligations as listed below:

Understanding Cancellation fees

  1. Cancellation fee is charged to compensate drivers for the time, effort and fuel spent while trying to reach the pickup location.
  2. A User/patient may be charged a cancellation fee if*:
  3. The estimated time of arrival of the driver is less than 20 minutes and the user cancels the booking 10 minutes or later after the booking has been accepted by the driver; or
  4. The estimated time of arrival of the driver is 20 minutes or more and the user cancels the booking 20 minutes or later after the booking has been accepted by the driver; or
  1. The driver cancels the booking after waiting at the pickup location for 20 minutes or more.
  2. If a driver starts a booking ride they are ineligible to receive a cancellation fee for that same booking.
  3. Cancellation fee amount may vary depending on the user’s city and the ambulance selected.
  4. Cancellation fees charged to EHO Users will be paid to the Ambulance driver, less any commission.
  5. If a cancellation fee is applicable, the driver will be instantly notified within the app upon cancellation of the booking. Where a driver declines a ride after adhering to the above rules, EHO reserves the right to deny a cancellation fee.
  6. Any disputes may be raised via the app.

Data protection contacts

If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Privacy Team at support@ehohealthcare.com.

If you are not satisfied with the response from our Privacy Team, you can contact our Data Protection Officer at [support@ehohealthcare.com].

You also have a right to make a complaint to your local privacy supervisory authority